Reprint Account Invoices

Your Customer Experience

Your B2B user with Customer Account access logs on to your website. They access Pay Account (on the Dashboard navigation menu or via the quick access button.)

They simply search for the invoice or invoices, then click Reprint Selected.

In the popup, they enter their email address, then click Submit Reprint Request.

Step-by-step guide

Enable Reprint Settings

1. In the CMS, go to Settings → Settings → Feature Management → Payment & Checkout.
   
   
2. Ensure Invoice Reprint Settings is ON. 
   
   
   
3. Click Configure.
   
   
4. Toggle ON Enable Generic Invoice Reprints.
   
   
   
5. Click Save & Exit.

Edit Invoice Reprint Template 

To change text, labels and prompts on the page :

1. Go to Content → Pages & Templates → Invoice Reprint Page.
   
   
2. Click Edit for the Invoice Reprint Widget. 

Additional Information

• Reduces cost to serve by eliminating contact with Accounts Receivable staff for invoice reprints.
• Ability for end users to get invoice reprints 24 / 7.

Related help

• Page:
  Cost Centres
• Page:
  Force User to Select Customer Upon Login
• Page:
  Assign Multiple Customer Accounts to a User
• Page:
  Add Cost Centre for Whole Order
• Page:
  Reprint Account Invoices