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Overview

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Step-by-step 

1. Create an Article Type

Articles are grouped into article types, and each type can be displayed by a widget. Before you begin creating questions and answers, you'll need an FAQ article type to keep group together your FAQ content under.   

To add the FAQ article type: 

1. In the CMS, navigate to Content → Articles. 
   

Click '

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2. Any existing article types will be listed. To add a new article type, click the Add New Article Type

'

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Assign your new group a Code, a Name, and an optional Icon (for display in the CMS).
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Click 'Save'

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2. In the Add Article Type screen, enter a Code for the new article type. It must be one continuous string with no more than 10 characters.
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3. In Name, enter a suitable description. TIP - Remember, this name will be used to identity the article type, e.g., when selecting an article type for an article list page.
   
   
4. (Optional) In Icon, select a suitable icon. This is for display only in the CMS. 
   
   
5. Click Save. Once the FAQ article type has been added, it appears in the article type list.
   
   

2. Add a Question

Once you 've got have a dedicated Article Type for your FAQs, you can begin adding questions.  

1. In the CMS, navigate to Content → Articles. 
   
   
2. Select Edit for your FAQ 'FAQs' Article Type.
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3. Click 'the Add New Article' button.
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4. In the Description field, enter the Question exactly as you 'd like it to display want it displayed on the page.  
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   NOTE - The SEO URL, Browser Page Title, and SEO Description will be auto-populated based on the value you enter here. You can leave . These are not likely relevant to FAQs. But keep the defaults , or override them if you wish. 
   
   
5. The Posted Date will auto-populate with today's date. TIP - The posted date is not usually displayed to viewers of FAQs. However it can be enabled when setting article list widget options later. Here, they can let team members know when the FAQ question was entered.
   
   
   
6. If you wish, you can also enter Start & Expiry dates for questions you'd like to display on a schedulewant to set a date for this FAQ to be visible on your website, enter a Start Date. NOTE - This date may be different from the Posted Date.
   
   
7. If you want the article to be removed from your website on a certain date, enter an Expiry Date.   
   
   
8. Leave the images for the article fields blank.  
   
   
9. Enter In the Answer in the Summary section, enter the answer for the FAQ.  
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10. The Content section should be left blank. 
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11. If this particular question is to be shown only applicable to a certain sub-set subgroup of your website users, you can enter Filter values based on the Customer, User, or Role. This FAQ will only display to those Only users who meet the criteria you set out in these article filters.  
    Click  'Save & Exit', and continue adding the remainder of your this criteria will see the question. For more details on article filters, see Create and Publish an Article - the basics.  
    
    
12. Feature filters are available for versions 4.23+.  They can be used to tag each FAQ question with values that can then be used to help readers find relevant FAQs more quickly. For example, Shipping may be a Feature and relevant FAQs are tagged with values such as 'local' or 'international'. Your readers can use the Feature filter to quickly find relevant questions. TIP - This is useful if your site has many FAQs.
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13. To save this FAQ, click  Save & Exit. You can see your FAQ in the Article list. 
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14. Continue adding more FAQs by repeating the above steps. 

3. Display

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FAQs page on your site

Now that you've got your FAQs loaded as Articles, you can display them on

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an Article List page with a widget. 

1. If you 've already got have a dedicated FAQ page, navigate to it in the CMS now.
   Otherwise, create a new widget-based custom page and add it to a menu so it can be accessed. 
   
   Here is an example where we have added a link on the Feature Navigation Bar.
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2. Add an Article List widget to the page template. 
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3. In the edit Article List widget pop-up, set the Article Type Filter to the FAQ type you created earlier.
   Untick the following options (which become redundant when the toggle is used): Image Added
   
   
4. Ensure the following toggles are set for FAQs as shown:
   • Show Read Article Button : OFF
   • Enable Article HyperlinkToggle: ON
   Tick to
   • Enable Article
   Toggle.
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   • Hyperlink: OFF
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     Optional:
   • Show Read Article Button 
     
     
5. Configure the other widget options as you see fit. You may need to experiment to get the require. See Article List Widget. TIP - Also, work with the Page Title Widget to get the heading look you're after. 
   For example, I like to leave the List Title and Icon fields blank on the article list widget, instead using a Page Title Widget which gives me the option of including a subtitle.
   Save your changes.
   
   
6. Save your changes. Check the FAQs page to make sure the content displays as expected.
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Additional Information

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 Related help