Overview
User Debtor Integration allows for 2-way integration between your web users and your PRONTO debtors. Any time a B2C web user is created, a corresponding PRONTO account will also be created, and vice versa.User Debtor Integration also extends to user and customer updates; if your customer updates their shipping address online, their PRONTO account will also be updated.
This functionality is primarily used by our clients with physical brick & mortar shopfronts. With User Debtor Integration, the customer experience is synchronised and consistent across the various retail channels. Order history is maintained, communication is uninterrupted, and data is always up-to-date.
Example scenarios
- Online - A new user registers on your website. Their user role matches the criteria you specified, and so a new PRONTO account is automatically created using their details. Any time the web user updates their details (billing address, phone number), the debtor account is also updated. If this web user purchases from your retail location, their email address can be queried and the purchase linked to their debtor account, ensuring order history data is complete.
- In Store - A new customer enters your retail location and makes a purchase. At the point of sale, a new PRONTO account is created as well as a linked web user. Your new customer is sent an email advising them of their login details, which they can now use to update information, view past orders, and purchase online.
Minimum version requirements:
- Customer Self Service version 3.88
- Commerce Vision Integrator version 4.63
- PRONTO proledb version 3.11
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