Auto-deactivate Inactive User Accounts

Overview

Inactive User Management helps user maintenance by a one-off or scheduled clearning up of dormant user accounts. The automated process deactivates website users who have not logged into their accounts for a set amount of time. Before deactivation, the user receives a first warning via email, and can click the 'remain active' link to stop the process, If this is not done, a final warning is sent. If the link in this second email is not clicked, the user account will be deactivated.

A dormant user who is the only approver on the account or has orders awaiting their approval cannot be deactivated through this service.

CMS administrators can configure:

the inactive period (default: 365 days) before the first warning is sent
the number of days after the first warning to send the final warning
the number of hours the activation link to login in each warning email is valid
the number of days after the final warning to deactivate the account

Once deactivated, the user account is marked as 'inactive'. A deactivated user cannot login but the user account and history remains in the system.

On this page:

Step-by-step Guide

Configure Inactive User Management

Set when the warning emails and deactivation are triggered.

In the CMS, go to Settings → Settings → Feature Management → User → User Accounts.

Ensure User Accounts is enabled, then click Configure.

Go to Inactive User Management.

Toggle ON Enable Inactive User Management. This enables the feature on your website.

Inactive User Activation Link Expiry in Hours: hours after a warning email is sent for the link to expire. Default: 48 hours

Inactive Warning Email in Days: number of days a user is inactive before first warning email is sent. Default: 365 days

Inactive Reminder Email in Days: (if user did not click on activation link in first warning email) number of days after first warning before final warning email is sent. Default: 60 days

Deactivate Email in Days: (if user did not click on activation link in final warning email) number of days after final warning email is sent for account to be deactivated. Default: 30 days

Click Save.

Configure Scheduled Task

Set how often the inactive users check is done.

In Task Options, click Edit.

Is Active: toggle ON to turn on the scheduled task.

Occurrence: run the task one time or repeat after a specific period

Start: start date and time

Prestored Procedure: do not change without Commerce Vision instruction

Poststored Procedure: do not change without Commerce Vision instruction

Click Save.

Edit Email Templates

The warning and final notice of deactivation emails can be edited. Just click on the button to go to each email template.

(1) First warning email template

(2) Final warning email template

(3) Deactivation email template

Additional Information

Minimum Version Requirements	04.38.00
Prerequisites	--
Self Configurable	No
Business Function	Users
BPD Only?	Yes
B2B/B2C/Both	B2B
Third Party Costs	n/a

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