Deactivate Inactive User Accounts

Step-by-step guide

Configure Inactive User Management

Set when the warning emails and permanent deactivation are triggered.

1. In the CMS, go to Settings → Settings → Feature Management → User → User Accounts.
   
   
2. Ensure User Accounts is enabled, then click Configure.
   
   
3. Scroll down to Inactive User Management.
   
   
   
4. Toggle ON Enable Inactive User Management. This enables the feature on your website.
   
   
5. Inactive User Activation Link Expiry in Hours: number of hours after a warning email is sent before the link expires. Default: 48 hours
   
   
6. Inactive Warning Email in Days: number of days a user has not logged in before first warning email is sent. Default: 365 days
   
   
7. Inactive Reminder Email in Days: (if a user does not click on the 'remain active' link in first warning email or has not since logged into their account) number of days after first warning before final warning email is sent. Default: 60 days
   
   
8. Deactivate Email in Days: (if a user does not click on activation link in final warning email or logs into their account) number of days after final warning email is sent for account to be deactivated. Default: 30 days
   
   
9. Click Save. NOTE - If the task schedule has not been set, do that before saving.

Configure Scheduled Task

Set how often the task for this feature is run.

1. Scroll down to Scheduled Task Settings. 
   
   
   
2. Date- click icon to set date. 
   
   
3. Clock- click icon to set time. 
   
   
4. Click Save.

Configure Approver Management

Check? dormant users who cannot be deactivated because they are the only approver on an account or have orders awaiting their approval. 

Edit landing page and email templates

The landing page after a 'remain active' link is clicked and the deactivation email messages can be edited. Just click on the button under each field to go to each email template.

(1) Inactive User Landing Page template: edit messages displayed to the user when (i) the link was clicked within the valid period, and (ii) when it was clicked after expiring. See: Activate Inactive User widget

(2) First warning email template: inactive user warning widget

(3) Reminder warning email template: inactive user reminder email widget

(4) Deactivation final email template: deactivation final email widget

Additional Information

Related help

• Page:
  User Impersonation
• Page:
  Create CMS Users
• Page:
  MS Active Directory Setup Guide
• Page:
  Microsoft Azure AD SSO
• Page:
  B2B User Registration