Customer Self Service features a function whereby a copy of the 'Order Confirmation' email can be sent to additional recipients (for example a Customer Service team), to advise that a new order has been placed and successfully integrated.
Most site administrators will already be receiving an 'Order Placed' email which is generated when the order has been submitted online. Receiving a copy of the 'Order Confirmation' email is a popular option because the template contains information such as the Debtor Code and ERP Sales Order Number.
The email confirmation copy is enabled at the Role level.
Step-by-step guide
To Enable 'Order Confirmation' Email Copies:
- Log in as an Administrator.
- Navigate to 'Accounts' --> 'Role Management' (zRoles.aspx).
- Select the required role via radio button; the 'Role Details' tab will load.
- Click 'Modify'.
- Enter an email address into the 'CC Order Confirmation Email' field.
- If multiple email addresses are required, separate them by semicolon (";").
- Click 'OK' to save.
Good To Know
If the 'Role Details' tab does not contain the field you require, it can be added via the 'Field Groups' maintenance function. Please contact Commerce Vision Support for assistance in implementing this field if it is not present.
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