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Customer Self Service features 'Notify Me' functionality, whereby users can elect to receive an email when unavailable products return to stock.

The 'Notify Me' email option can be found from the shopping cart option

When a user clicks the 'Notify Me' button on an unavailable product, a popup window opens for the user to enter their email address.

In the shopping cart, if the 'Notify Me' button is clicked on an out-of-stock product, that product is automatically removed from the cart once the user's notification request has been saved. 

A scheduled task runs behind the scenes at regular intervals, checking stock availability against notification requests. When a requested product becomes available, the email to the user is triggered. 

This functionality is available from version 3.79 onward.


1. Add the Widgets

Shopping Cart: 

  1. Login to the CMS.
  2. Navigate to Content → Pages and Templates.

  3. Select the Checkout → Cart.

  4. Click Edit button.

  5. Click Add Widget in any zone (for example Zone Header Right). The feature will behave the same regardless of zone placement.

  6. Search for and select the 'Stock Availability Popup' widget and click Add Widget.

  7. Click Edit to configure options.

  8. Update messages (optional) and click Save.

  9. Still in the Cart template, locate the Order Lines widget and click Edit.

  10. Tick the option to "Show 'Notify Me When In Stock' button".

  11. Edit the Notify Me button label (on the 'Buttons' tab) if required.

  12. Click Save

2. Create & Assign the Email Template

  1. Navigate to Content → Emails.

  2. Choose Misc Srock Availability Notify.
  3. Click Edit button.
  4. Search for the widget name Stock Availability Notify Message.
  5. Click Edit button.

6. Under the General Options, you may start working with your text template on the Sub Header Text section.

Additional Information


Minimum Version Requirements




Self Configurable


Business Function

Behaviour & Personalisation

BPD Only?




Ballpark Hours From CV (if opting for CV to complete self config component)


Ballpark Hours From CV (in addition to any self config required)

Contact Commerce Vision

Third Party Costs


CMS Category

 CMS Category

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