A placeholder image is an image displayed when the actual image is missing or otherwise unavailable. Products on websites would typically have product images associated with them. These are displayed in the product detail page, product gallery, product grip, and in order-related emails. Categories can also have associated images. If an image is required but none are available, rather than a blank space, a generic placeholder image can be shown.
Default placeholder images would have been added for your site during set up. Use this guide to change the Category or Product placeholder images.
Step-by-step guide
The default placeholder images for Categories and Products can be changed via the FileManager.
Important Information
- The filename of the new Product or Category image should be renamed to that of the old image.
- Newly-uploaded images will not be displayed in pages that require resizing until they have been resampled through the Integrator, e.g., in pages displaying the product grid, product gallery and order lines, and in emails.
Change the default placeholder image
Here's how to change your placeholder image for products or categories:
- In the CMS, navigate to Content → File Manager.
- Click the Theme folder, then the img folder.
- Click the placeholder folder.
- You will see the placeholder images for categories and products. Your replacement placeholder images must have these filenames?
- If you want to view an existing image, select the image, then click Manage, then View.
- To delete the image, select the image, then click Manage, then Remove.
- In the popup, confirm you want to delete the image.
- To use a new image, click Upload
- Once the image is in the folder, if it has not been named as the old file, select the image, click Manage, then Rename.
Additional Information
| Minimum Version Requirements | 4.21.02 |
|---|---|
| Prerequisites | -- |
| Self Configurable | Yes |
| Business Function | Marketing |
| BPD Only? | Yes |
| B2B/B2C/Both | Both |
| Ballpark Hours From CV (if opting for CV to complete self config component) | Contact CV Support |
| Ballpark Hours From CV (in addition to any self config required) | Contact CV Support |
| Third Party Costs | n/a |
| CMS Category | Product Maintenance |
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