Lucene Search capabilities are implemented directly into Customer Self Service's application codebase.

This provides advantages for user experience and indexing capabilities:

  • Fast indexing and an up-to-date search index as sourced data is local to the search engine
  • Faster and more reliable searching as search queries are done locally on the web site server
  • No third party Saas or License fees
  • Flexibility to apply extra business logic, e.g., search results filter based on user's stock security (i.e. applying item restrictions)

More detailed information:

Additional Information

Minimum Version Requirements


Self Configurable

Business Function

BPD Only?


Third Party Costs